Service
Process automation
Take the repetitive busywork off your team's hands, so those hours go back into the work that pays.
Most small businesses run half of themselves on spreadsheets and habit. The same report gets rebuilt by hand every week. Payroll, invoicing and paperwork eat days nobody planned for. The old answer was to hire a software vendor and wait months for it. We build the software ourselves, quicker and for less, so those jobs simply happen and the business runs on something that holds up.
What we automate
Quotes and proposals
Turn a short brief into a drafted quote in your format, ready for you to check and send.
Data entry and admin
Move information between your tools automatically, so nobody retypes the same details into three systems.
Follow ups and reminders
Spot the quote, invoice or enquiry that has gone quiet and draft the nudge, so nothing slips through.
Reporting
Pull your numbers together into a simple weekly summary, sent to your inbox without anyone building a spreadsheet.
Document handling
Read incoming forms, emails and PDFs, pull out what matters, and file it where it belongs.
Connected systems
Wire the tools you already run together, your website, CRM, calendar, inbox and accounting, so information flows between them automatically instead of being copied across by hand.
Working with us
What an engagement looks like
Automation work starts after an audit, whether that is one we run or a job you already know is eating hours. We scope and price each workflow once we have seen the job done for real, and we build one workflow first, the one with the best payoff, so you see time coming back before anything goes wider.
- 1Map it as it really runs
- 2Find the owner and the failure paths
- 3Agree what correct looks like
- 4Decide what stays human
- 5Build it against the examplesGate before this step
- 6Test the awkward cases
- 7Fit it into what you already runGate before this step
- 8Hand it to a named person
Every stage, with what you bring and what you get as each one closes, is set out on How we work.
What we need from you
An hour with whoever actually does the job today, real examples including the messy ones, access to the systems the automation has to touch, and a named person to own it once it is live. If nobody can be freed up to explain how the work is done, we would rather wait until somebody can, because a process nobody can describe cannot be automated honestly.
Where we stop for your sign-off
Before anything is built you sign the spec and the set of real examples the finished system has to pass, so correct is agreed up front instead of argued about later. Then before anything goes live you test it on real work against those examples and accept it, in writing both times. Nothing runs on your systems on our say so.
What you keep
The written map of how the process runs, the spec you signed, the result of every test case, a runbook for whoever owns it, and the code and the accounts in your name. If you stopped working with us the day after handover, all of it would keep running.
What happens after
Automations sit on other people's systems, and those systems change, so we offer ongoing support where we watch for failures, fix what breaks and send you a plain monthly report of what broke, what we fixed and what improved. If you come back for the next workflow on the list, the second one takes less work than the first, because the connections into your systems already exist and we are not building them twice.
The technical side
How we build it
- 01
We map the job
We watch how the task is done today, step by step, and write down every decision and handoff. You cannot automate what you have not pinned down.
- 02
We start with one workflow
We pick the single job with the best payoff and build that first, so you see the time saved before we go any wider.
- 03
We connect your tools
We wire your existing apps together through their APIs or a workflow platform. The fixed, rule based steps run as code; the steps that involve reading or writing language go to an AI model behind a tight, checked prompt. No rip and replace.
- 04
We keep a human in the loop
Anything with judgement or money attached pauses for your approval. The automation does the legwork, you stay in control.
- 05
We harden it and hand it over
We test the edge cases, add retries and alerts so a failure surfaces to a person instead of dropping silently, and document what runs where. You are never left dependent on a black box.
What you end up with
The result is a handful of jobs that simply happen now, reliably, without a person babysitting them. You get the hours back for the work that brings money in, and the work gets more consistent at the same time.
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