PBot Acceptable Use Policy

Version 1.0. Effective 28 July 2026.

PBot is the AI assistant Pulsar AI Ltd builds and runs for a business, trained on that business's own material and answering questions from the people it authorises.

This policy applies to every customer and every member who uses PBot. It forms part of the agreement. Breaching it is a material breach and lets us suspend or terminate immediately under clause 12.5 of the Terms.

You are responsible for your members' compliance with this policy.

1. Regulated and professional advice

You must not configure, present or use the assistant to give, or to appear to give:

• financial, investment, insurance, mortgage, credit or pension advice, or any financial promotion within the meaning of section 21 of the Financial Services and Markets Act 2000;
• legal advice, or anything that is a reserved legal activity;
• medical, clinical, psychological, therapeutic, mental health, diagnostic or treatment advice;
• tax or accounting advice;
• immigration advice;
• advice on safety-critical matters.

If your business touches any of these areas, the assistant must be scoped to general information only, must say clearly that it is not advice, and must direct members to a qualified human. You are responsible for any regulatory consequence of how you configure and present it.

2. Telling people it is AI

You must tell your members clearly, before they use it, that the assistant is automated and not a person. You must not configure it to claim to be human, to impersonate a named individual in a way that would deceive, or to deny being AI when asked directly.

The assistant may be given a persona and may be built on a named individual's material and voice where you have that individual's consent. That is different from deceiving the user about whether they are talking to a person.

3. Prohibited content and conduct

You must not use the Service, and must not allow it to be used, to:

• break any law or regulation, or infringe anyone's rights;
• upload or generate content that is unlawful, defamatory, harassing, abusive, threatening, discriminatory, obscene, or that sexualises or endangers children;
• generate or facilitate malware, phishing, fraud, scams, or unauthorised access to any system;
• generate spam, bulk unsolicited messaging, or content that breaches the Privacy and Electronic Communications Regulations;
• misrepresent an affiliation, or impersonate another business or person;
• generate deliberately false or misleading information for the purpose of deceiving people;
• interfere with, overload, probe or attempt to circumvent the Service, its rate limits, its tenant separation, or its security;
• attempt to extract our prompts, configuration, system instructions, or another tenant's data;
• use automated means to extract data from the Service at scale, or to benchmark it against or build a competing product;
• resell or provide the Service to a third party, or operate it on behalf of anyone other than your own business.

4. Content you supply

You must not supply, or instruct us to collect, content that:

• you do not have the rights to use in this way;
• you have obtained in breach of another platform's terms of service;
• contains a third party's confidential information without their permission;
• contains special category personal data or criminal offence data (see clause 3.3 of the DPA);
• contains personal data of anyone under 18;
• contains other people's private communications without their knowledge.

Where content is collected from a third party source at your instruction, you are responsible for having the right and the authority to have it collected.

5. Members and access

You must keep your member allowlist accurate, remove people promptly when they should no longer have access, and not share access outside your own community or business.

6. Your own models, tools and integrations

Where the Service runs on technology you have nominated, supplied or host yourself (a "Customer Service" under clause 5 of the Terms), you must comply with that provider's usage, acceptable use and content policies, and must hold the licences and rights needed to use it in this way. Breach of those policies is also a breach of this policy.

You must not use a Customer Service to route the Service, or any data from it, to a system or jurisdiction that would breach this policy, your own obligations, or applicable law, and you must not use an integration to circumvent any limit, control or safeguard in the Service.

7. Reporting and enforcement

Report any misuse to hello@pulsarai.co.uk.

We may investigate suspected breaches, and may suspend access, remove content, or terminate the agreement immediately, with or without notice, where we reasonably believe this policy has been breached or where continued use would expose us to legal, regulatory or reputational risk. We are not liable for any loss you suffer as a result of action taken under this policy, and no refund is due.

We may update this policy from time to time under clause 2.3 of the Terms.

Pulsar AI Ltd, registered in England and Wales, company number 17310016.